Privacy Policy

Ainsworth House & Gardens

Privacy Policy

Effective Date: November 26, 2025

1. Introduction

Ainsworth House & Gardens (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, how we share it, and the steps we take to safeguard your personal data across our website, communication channels, and services.

2. Information We Collect

2.1 Personal Information

We may collect:

  • Name
  • Phone number
  • Email address
  • Message or inquiry content (email, SMS, or contact form submissions)
  • Details necessary to fulfill orders or appointments
  • Optional survey responses

2.2 Device & Technical Information

We may collect:

  • IP address
  • Device identifiers
  • Anonymous analytics on site visits and traffic behavior
  • Cookies used to distinguish site visitors and enhance functionality

2.3 Communication Records

We may keep records of:

  • Correspondence sent via email or contact forms
  • Phone calls or SMS interactions

3. How We Use Your Data

We use your information to:

  • Provide and improve our services
  • Schedule and confirm appointments
  • Communicate with you—including SMS when you opt in
  • Fulfill orders or contracts
  • Respond to inquiries
  • Send service-related updates or policy notices
  • Conduct optional surveys

4. SMS & Phone Communications

By providing your phone number, you consent to receive SMS messages or calls related to services, appointments, or general communication.

Opt-Out: Reply “STOP” to any SMS message to unsubscribe.

5. How We Share Your Data

5.1 Service Providers

Your data may be processed or stored through trusted service partners, including:

  • 17hats (CRM system)
  • Text messaging service providers supporting our SMS program

5.2 Legal Compliance

We may share information if required to:

  • Comply with legal obligations
  • Protect our rights

5.3 No Sale or Unauthorized Sharing

We do not:

  • Sell personal information
  • Share or distribute mobile numbers or SMS opt-in data for marketing
  • Provide your information to outside parties beyond what is necessary to operate our services

Text-messaging opt-in data and consent will never be shared with any third party.

6. Data Security

We use industry-standard practices—including encryption, secure storage, and restricted access—to safeguard your data.

7. Data Retention

Your information is kept only as long as needed to:

  • Provide services
  • Meet contractual or legal requirements

8. Your Rights

You may request to access, update, or correct your personal information at any time by contacting us.

9. Cookies

Our website may use cookies to enhance user experience and analyze site behavior. You may choose to disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website or communicated through appropriate channels.

Contact Information

If you have questions about our Privacy Policy or Terms of Service, please contact us:

Ainsworth House & Gardens
Email: office@ainsworthhouse.net
Phone: +1 (503) 656-1894
Website: https://ainsworthhouse.net/